Acceptable Use Policy for the Solution

1. PURPOSE
This policy defines the rules for using the SHADLINE solution by any user (the “User”), regardless of their means of access:
• a user associated with a client organisation
• an individual user
• a trial user (freemium)
• an invited user (“guest”)

This policy governs the conditions of use of the solution.

It does not replace the General Terms and Conditions of Sale, special terms and conditions, SLAs or GDPR commitments, where applicable.

2. ACCEPTANCE
Accessing the solution implies acceptance of this policy.
Acceptance occurs in particular:
• when an account is created
• when access is activated
• or when the solution is used

3. SCOPE OF USE
The SHADLINE solution is intended for:
• crisis management
• business continuity
• secure communications
• sharing essential data

Important limitation: the solution does not, on its own, constitute a complete business continuity or crisis management capability.

Its effectiveness depends on:
• the Client’s organisation
• user preparation
• implementation of appropriate processes

4. ACCESS AND SECURITY
The User undertakes to:
• keep their credentials confidential
• not share their access
• use a strong password
• enable the available security features
• report any suspected compromise of their account without delay
The User is responsible for all activity carried out through their account, except in the event of a proven technical failure attributable to the service.

5. RULES OF USE
The User undertakes to:
• use the solution professionally or in accordance with its intended purpose
• not misuse the solution
• comply with their organisation’s internal rules, where applicable
• behave fairly towards other users

In particular, the following are prohibited:
• distributing unlawful content
• disrupting operation of the service
• using the solution for fraudulent or malicious purposes
• attempting to access unauthorised workspaces or data
• circumventing the security mechanisms in place

6. DATA AND CONTENT
The User is responsible for:
• the data they upload, share or consult
• its nature and sensitivity
• its compliance with applicable regulations

The User undertakes to:
• share only information they are authorised to hold
• comply with applicable confidentiality rules
• avoid distributing data that is unnecessary for use of the solution

SHADLINE does not review exchanged content in advance.

7. INVITED USERS (GUESTS)
Invited users:
• access only the workspaces for which they are authorised
• use the solution under the responsibility of the organisation or user inviting them

They are subject to the same rules of use as other users.

8. ADMINISTRATION AND GOVERNANCE
When the solution is used within an organisation:
• access permissions are defined by the Client
• user management is the Client’s responsibility
• internal rules may supplement this policy

9. NON-COMPLIANCE
Any breach of this policy may result in:
• suspension or removal of access
• internal measures within the organisation concerned

10. CHANGES
This policy may be amended to reflect:
• developments in the solution
• lessons learned
• security requirements
The applicable version is the one available through the solution.