Cyber crisis management and healthcare continuity
Healthcare
Pharmaceutical industry – Keep delivering during a cyberattack
Context
A European leader in the pharmaceutical sector.
A hybrid IT environment based on on-premises and cloud infrastructure:
- ERP
- CRM
- WMS
- Quality and supply chain tools
Objective: maintain product deliveries and regulatory compliance despite a partial or total IT outage.
Use cases
Raise awareness among business leaders about critical digital dependencies in sales administration, supply chain, quality and production.
Identify the data, procedures and contacts essential for business continuity.
Develop fallback processes for:
- Sales administration
- Supply chain
- Quality
Make available in Shadline:
- Crisis procedures
- Contact directories
- Critical data
- Business continuity plans
Run regular cyber crisis exercises involving business teams and senior management.
Benefits
Maintain critical operations during an IT outage.
Reduce the risk of delivery disruption.
Improve coordination between business teams, IT and senior management.
Build operational maturity through regular exercises.
Private clinic – Ensure continuity of care even when IT systems are unavailable
Context
A private clinic providing continuous care and heavily dependent on its IT systems.
Critical dependencies:
- Practice management software for patient reception, scheduling and billing.
- Hospital information systems for organising and monitoring care.
- Pharmacy management software for pharmacy operations and essential logistics.
- Biomedical equipment whose configurations are essential for resuming operations.
Objective: maintain patient care during a cyberattack or major IT outage.
Use cases
A specialist healthcare partner raises awareness among senior management and department heads about the facility’s critical digital dependencies.
Run workshops with business teams to identify priority activities, operational risks and continuity needs.
Work with business teams to define the essential data to preserve and make accessible during a crisis.
Set up regular patient data exports so that usable information remains available during an IT outage.
Document fallback procedures for pharmacy stock management and procurement.
Centralise procedures, contact directories, essential data, continuity documents and IT recovery plan data in Shadline, including critical configurations for biomedical equipment and essential applications.
Run annual cyber crisis management exercises.
Benefits
Combine healthcare expertise with a business continuity platform.
Deploy continuity arrangements progressively and pragmatically.
Maintain the ability to receive and care for patients in fallback mode.
Preserve critical data and information required for care.
Support the restoration of IT systems and biomedical equipment.
Build team capabilities through regular exercises.
How can healthcare organisations prepare continuity?
Work with operational leads to identify essential information and procedures for use when normal systems are unavailable. Define authorised access, updates to the selected data and exercises to test the arrangements.
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